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DreamHost Downtime

by eric on July 18th, 2008 in: Other Stuff

My wife and I have two DreamHost accounts that we’re closing because of miserable downtime and no uptime guarantees.

I’m guessing DreamHost’s downtime issues are due to gross overselling of their servers. I’m certainly not against overselling within reason, but the hosting specs they offer are simply outrageous: 50 GB Storage and 5 TB bandwidth on a shared hosting account just to start.

It’s a heck of a deal for the money, but not worth the downtime for any site that’s important.

Over the last year, one account had:
45 outages totaling 15h 9m 56s of downtime, which amounts to 99.82% uptime

And our other account had a whopping:
115 outages totaling 1d 23h 15m 16s of downtime, amounting to 99.43% uptime.

I contacted DreamHost about the outages and they offered to move us to different servers and confirmed:

“unfortunately you’re right in that we don’t make any uptime guarantees”

(insert shameless plug)

I’m proud to say that at IvyCat hosting servers have had an average uptime of 99.998% in the same time frame.

Sure, you don’t get near as much storage or bandwidth, but you get solid, reliable, personalized hosting, backed by an uptime guarantee. That’s important to me and my customers.

5 Responses to ' DreamHost Downtime '

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  1. Amber said:

    July 18th, 2008 at 11:41

    I’ve used Surpass Hosting (http://surpasshosting.com) for the past 3.5 years and they’ve been superb. They have a wonderful help staff and I’ve only had unexpected downtime once. Every other case of downtime, they sent out an email beforehand.

  2. eric a. said:

    July 18th, 2008 at 11:46

    That’s great. There are plenty of great hosts out there.

    As the lead tech and developer for ivyCat, all of my sites have been on IvyCat hosting for five or six years.

    I’m obviously a bit biased. 🙂

  3. Rich said:

    July 20th, 2008 at 13:46

    IMHO, most websites do not need mega storage and bandwidth.
    So why pay for more simply because it looks like promised “good deal”.

  4. Dhruv said:

    May 1st, 2013 at 04:50

    I think downtimes happens on all servers at all shared hosting providers. If you are caught on a bad server then only God will help you. That can happen with any web hosting company. BTW, I also checked uptime on DreamHost server and I used to get around 99.80% uptime. Read more about it on my site at http://ahappycustomer.dreamhosters.com/dreamhost-uptime.html

  5. Jenny Miller said:

    June 17th, 2013 at 00:20

    No matter which hosting company you go with, there will be some downtime. Most of them won’t inform you when your server is down. That’s why it’s important to set up your own website monitoring service, so that you react quickly when your site is down.

    I personally use Content Site Monitor (http://www.contentsitemonitor.com). It has a really simple and cool web interface that allows you to view your site’s up-time statistics on a desktop or mobile screen. It’s easy to configure your monitoring parameters as well.

    It doesn’t just ping your server to make sure that it’s alive. It allows you to specify certain content/keywords that you want to monitor and it will send you alert email if the content/keywords are missing from your site. The reason why you need to monitor for certain content/keywords is that your server can be up even after it has been defaced by hackers.

    It sends you alert email if there’s any problems with your site. Best of all, it’s free to monitor up to 3 sites!

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